Policies
Wholesale fulfillment and claims policies.
TTY policies are written for trade accounts, receiving teams, and business buyers. Account documents and written quotes control final terms.
Fulfillment
Wholesale fulfillment is coordinated through written quotes, confirmed account terms, and shipment or delivery notes. Availability may vary by vendor, case format, production timing, and carrier capacity.
Receiving expectations
Receiving teams should inspect cartons, pallet condition, counts, labels, and visible temperature concerns at handoff. Delivery exceptions should be recorded while the shipment details are still available.
Substitutions
TTY may recommend substitutions when a vendor item is unavailable or when a category plan changes. Substitutions are handled according to the written quote, buyer approval, or active account terms.
Claims and credits
Claims are reviewed using order records, receiving notes, carton condition, lot details, photographs when relevant, and vendor or carrier information. Credit decisions depend on the account terms and the facts of the shipment.
Returns
Returns require review before goods are moved back into the wholesale chain. Food and beverage items may be restricted by condition, lot, temperature history, packaging integrity, vendor rules, or applicable law.